Case Study · Veeva Systems
— Vault Patient CRM
The space
Life sciences is getting its first AI-native service platform. I'm helping design it.
The challenge
AI-first isn't a feature — it's a rethink of how service teams work. The design question is what stays human, what becomes automatic, and how users trust the difference.
In progress — visuals coming soon
What I'm doing
- 01Designing core workflows for Veeva's native, AI-first service platform.
- 02Bringing 3½ years of patient-facing clinical design into the CRM world.
- 03This one is just getting started — more soon.
The full story
This work is under NDA.
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